- We provide a 100% Payment Refund for products returned in sellable condition WITHIN 45 days of delivery.
- Breakage claims from clients are accepted only on site at the time of receiving from the customer.
- No Breakage is accepted in Returns from customers after goods have been delivered to the site and the customer has provided a signed Delivery Note, confirming that the goods have been received by them at the site in good condition.
- Returns are only accepted at our warehouses or our showrooms. In case returns have to be picked up from the client site, freight charges as per actual will be payable by the client.
- In the event of any damage or other issues that render the returned product unsaleable, H&Co. will not entertain return requests.
- Goods exchange is possible, provided the goods are received in a packed, sellable condition. The invoiced amount will be debited to the customer’s account or refunded, whichever is preferred.
- The product price at the time of exchange will be applicable, not the price at the time of purchase.
- We reserve the right to reject returns due to unforeseen circumstances.
- This policy is applicable to retail sales made from our showrooms only; project sale policies may differ from case to case.
